Many were happy to see a surveyor!!!
Is there a happy time to see a surveyor? For the almost 200 attendees at CALA’s “You Too Can Do What Surveyors Do” presentation on September 28th, it was informative, proactive and based on many smiles and a few laughs, a relatively happy time. It feels so good to be proactive. The prospect of fewer, preventable deficiencies saves us time in plan of correction, and saves the surveyor time through writing fewer deficiencies. To be able to ask surveyors questions in a hotel conference room is much preferred to asking questions in a survey exit interview.
After attending countless seminars and conferences, I know how brain numbing a full day can be with a presenter. For me, the disengagement begins when the presenter meanders off the path of relevance or hammers the same point a thousand times. Thankfully, Terry Zamell and Dee Reeda kept the topics relevant and interesting. The tools that they presented were very useful. My staff came home with many ideas to implement defense against deficient practices in the future. Sending two other administrators from my facility was beneficial to my operation, their education, and to the quality of care at my home.
This is just the beginning of what CALA can do for your assisted living residence. Many more local and state-wide educational offerings are being created for your personal enrichment. Continuing education is so very important to all of us. It is especially important when regulations change. We must continue a dialogue with other providers and the state regulatory bodies to ensure clarity, and to eliminate surprises. Additionally, the event was an amazing opportunity to network with other providers. Many other agencies attended as well. I had conversations with vendors, ombudsmen, and hospice providers, as well as fellow facility operators. The large and small, corporate and private, urban and rural all came together to learn from each other. Community and network is an important aspect of what CALA is, and what CALA does.
Many stepped forward to commit to helping with committees and to serve on regional or state-wide boards for CALA. It is clear that we are moving toward common goals: To fight for the things we need to care for our residents in this cloudy, volatile, healthcare environment. Join us in our fight to improve insurance reimbursement, strike down unnecessary regulation, and protect the good reputation of our industry throughout the state. Join us with membership, participation, and through lending your gifts to the improvement of our industry.
Date: October 30, 2009
Categories: General
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